Service First Mortgage

Hometown Lenders With National Capability

Service First Mortgage Hometown Lenders With National Capability

“If you find a house Sunday night and need to make an offer immediately, you’re not getting an updated pre-approval letter from a bigger place in time. But you can text us, and we’re popping open laptops to make things happen at the speed of business for customers and referral partners.”
– Natalee Davenport

By Steve Gamel | Photos by Dallas McNeal Photography

Natalee Davenport has garnered plenty of respect throughout her 15-year career as a top-producing loan officer with Service First Mortgage. This is especially true locally in Rockwall, where she is known for treating potential homebuyers to a meaningful know-you-by-name lending experience, thus saving customers from getting caught up in the impersonal rat race of working with big-box lenders. But even Natalee will tell you this wouldn’t be possible without a like-minded team by her side at every turn of the market.

It takes more than one person to deliver better lending solutions, and that team approach has helped Service First Mortgage and its clients stay ahead of the game in an industry that has had its share of challenges in recent years.

“I was a solo loan officer when I started this branch 15 years ago, but we built it out quickly with a great team. That’s the biggest differentiator between us and other lenders,” Natalee said. “They are the cream of the crop and fly that team flag. Many of them have been with me for a long time, and that matters to our clients.”

We Are Better Together

Comprised of four top-producing loan officers and five top-tier support staff, the Rockwall team at Service First Mortgage ensures you have a seamless mortgage experience and have the right loan to meet your needs. And they have no bigger cheerleader than Natalee, who won’t miss an opportunity to brag about them. Her team includes Tim McCoy, a loan officer who joined in May. Heather Stevenson is another loan officer who has been with the Rockwall team for nearly nine years. Natalee’s son, Ethan Davenport, an up-and-comer in the mortgage world with two years of lending experience, rounds out the loan officers team.

“Most mortgage teams have one or two top producers. Most of our team is in the Service First Mortgage President’s Club. I take zero credit for that,” Natalee said. “They love our clients and work hard to give them the best service and products they can.”

Not to be outdone, operations manager Nick Depalma has been by Natalee’s side for nearly 14 years. Loan officer associates Jordan Ward and Ashley Titsworth, loan specialist Cynthia Stricker, and production associate Shelby Traylor round out a dedicated team.

“We provide a better lending experience. If you find a house Sunday night and need to make an offer immediately, you’re not getting an updated pre-approval letter from a bigger place in time,” Natalee said. “But you can text us, and we’re popping open laptops to make things happen at the speed of business for customers and referral partners.”

Playing Big

Service First Mortgage is a full-service local lender with the power of a national company. Established in 1997, Service First Mortgage was founded by CEO and President Shawn Broussard as a small mortgage brokerage firm with a hands-on approach to meeting consumer needs. Fast forward to today, and Service First has full-service mortgage branches in Texas and Arizona.

Natalee said that commitment to lending expertise and building relationships locally goes beyond homebuyers to include larger local real estate teams in Rockwall and giving back to the community as much as possible.

Natalee LM SFM Ed 23 4797


With over 20 years of experience originating mortgages for families, Natalee Davenport is passionate about supporting the real estate community, customers, and her real estate partners. She dedicates her efforts to embracing technology and continually seeks to improve processes to create the best customer experience. Natalee is also a leader and prides herself on helping other loan officers strengthen their work. Her niche in life is helping customers achieve their home ownership goals and assisting team members to succeed in serving the community. Whether you buy your first home, refinance your existing loan, or invest in a property, Natalee can assist you with your mortgage needs.

Heather LM SFM Ed 27 4838


Heather Stevenson provides a superior customer experience through tailored mortgage planning, effective communication, and topnotch service. She also uses an educational approach to help her clients build wealth through home ownership. Heather and her team have over two decades of combined mortgage experience and have served more than 800 local families. Heather has earned President’s Club status eight years in a row and was recognized in D Magazine, Scotsman Guide, and Social Survey. Her dedication has garnered over 400 five-star reviews. Heather is an active volunteer in Rockwall, with over 10 years of service raising
money for scholarships in Aspasians and volunteering with her daughters through the National Charity League.

Tim LM SFM Ed 25 4824


Tim McCoy is a loan officer at Service First Mortgage and is passionate about helping people achieve the dream of homeownership and will guide you through the process with ease and confidence. He strives to provide the best service and solutions for his clients — as a result, he’s one of the top-producing loan originators in North Texas. He has received numerous awards and recognition for his excellence and professionalism. Tim loves to golf, watch or attend sporting events, and travel with his wife of 34 years. He also enjoys spending time with his friends and family and is active in his community.

Ethan LM SFM Ed 19 4751


Ethan Davenport is an up-and-coming top loan officer who loves helping people achieve their financial goals. He has been in the industry for just two years and has quickly earned a reputation for being reliable and knowledgeable. Ethan is not only a finance aficionado but also a passionate MMA enthusiast. He is currently in training for his inaugural fight next year, where he hopes to showcase his skills and determination. Ethan also has a compassionate side, having rescued and fostered five kittens before finding them a loving forever home. He enjoys the companionship of his golden retriever, Shoelace, and cat, Miso.



902 North Goliad
Rockwall, Texas 75087
(972) 578-9000 | SFMC.com

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