New Baylor Scott & White Health Back and Neck Center - - Archived

The Help You Need Where You Need It
Screen Shot at .. AM
Lori LeMay, MSW | Elizabeth Clark, DNP, MSN, BSN,
RN | Krista Rohde, PA-C | Andrew Stroud, BSN, RN | Brandie Morris, BSN,

When you have back or neck pain, it can be
hard to think about anything else. Each day is gauged by how much or how
little pain you’re in. And, looking for help can feel like traversing a
labyrinth of specialists and insurance requirements. Baylor Scott &
White Health has come up with a better way to provide you with the care you
need, through their new Back and Neck Center through telehealth appointments.
Here’s how it works:

Contact the Baylor Scott & White
Health Back and Neck Center at (469)
or by email at [email protected],
where you will be assigned a nurse navigator who will assist you through your
care journey from the initial consultation right through

Patient-Centric Care

For your ease and convenience, your nurse
navigator will set up a virtual telehealth appointment with an advanced
practice provider who specializes in medical and surgical spine care. During
your telehealth visit, your medical team will collect any imaging you have
available or order any you may need. Your advanced practice provider will
review the results with you, and together, you will determine a plan of care
specific to your needs.

Your nurse navigator will assist with any
necessary referrals. If you need physical therapy, referrals to pain
management, or an initial appointment with a neurosurgeon or orthopedic spine
surgeon, your nurse navigator will schedule these appointments and follow up
with you afterward. Once the ball is rolling, your nurse navigator stays in
touch with you to make sure your appointments are going well and to answer
any questions you may have along the way. You will be given their phone
number so you can contact them whenever questions arise. And they do all of
this virtually for your convenience. 

“It’s concierge-type medicine with the
patient’s convenience at its core,” said Advanced Practice Provider,
Elizabeth Clark, who serves as program lead at the Baylor Scott &
White Health Back and Neck Center. “Our goal is to work collaboratively with
primary care and ER physicians who see patients with back and neck pain in
their facilities. These physicians can contact us so we can collaboratively
work toward getting a patient on the right path through our program.” The
center also welcomes self-referrals. 

The Baylor
Scott & White Health Back and Neck Center has an expanded care team
that consists of a group of specialized providers who have opted into the
program and practice in an area close to where a patient lives – Rowlett,
Rockwall, Wylie,
Wills Point,
Garland, Plano, Frisco, McKinney, Carrollton,
Richardson, or Allen.

“If a patient is experiencing low back pain
and pain down their leg, we may order an initial MRI which could indicate a
need for surgery in the future,” Elizabeth said. For now, the focus is on
eliminating their pain. Surgery is always the last resort. The patient’s
advanced practice provider can also order physical therapy and pain
management. And, if the need arises, the advanced practice provider can
schedule an appointment for the patient to meet with a surgeon.” 

“Our goal as a customer-focused and
frictionless experience,” Elizabeth said. “Care is comprehensive,
encompassing anything related to the back and neck. Patients have their own
personal nurse navigator so they know they’re not going to slip through the
cracks, and the doctors they see will be in their own service area, making it
very convenient.”

It’s easy to self-schedule an appointment at
the Baylor Scott & White Health Back and Neck Center. You can contact
the center by email at [email protected]
or by calling (469)

Physicians provide clinical services
as members of the medical staff at one of Baylor Scott & White
Health’s subsidiary, community or affiliated medical centers and do not
provide clinical services as employees or agents of Baylor Scott &
White Health or those medical centers.

Find out
more at



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