Baylor Scott & White Medical Center – Lake Pointe

Trusted care, right next door

There’s something reassuring about knowing help is nearby when you need it. It’s the same comfort that comes from a good neighbor, a familiar face at the grocery store, a friend who picks up on the first ring—or knowing you can find quality healthcare day or night.

Having trusted care just down the road can bring real peace of mind during life’s most important moments. Families along the shores of Lake Ray Hubbard and throughout Rockwall County know they can find a reliable health partner at Baylor Scott & White Medical Center – Lake Pointe in Rowlett.

Recognized by your neighbors

Baylor Scott & White – Lake Pointe was recently named Best Hospital by the readers of Living Magazine, a recognition voted on by the people who live and work here. For Donas Cole, president of the medical center, this honor reflects the relationships the hospital has built with families across Rockwall County and surrounding areas.

“This recognition is especially meaningful because it comes directly from the people we serve,” Cole says. “We’re honored by their confidence in us and remain committed to providing compassionate, patient-centered care.”

The award reflects a deep trust earned by the hospital over many years. Skilled physicians, nurses and other team members build it one conversation, one visit and one kept promise at a time by treating each patient the way they would want their own family treated.

A full-service hospital close to home

Baylor Scott & White – Lake Pointe has served the Rowlett area since 1987. Today it’s a 164-bed acute care hospital with more than 760 medical staff. Offering a full range of services without the long drive to Dallas allows patients to find the specialists they need nearby.

This includes around-the-clock emergency care, featuring a fast-track emergency department designed to help patients with less serious injuries and illnesses to be seen without a long wait. For more complex needs, the hospital offers intensive care, robotic-assisted surgery and a team of specialists covering everything from heart care to neurosurgery and dozens of other specialties.

Over the past 39 years, the hospital has grown alongside the community and recently expanded to make more room to care for the diverse needs of the population. The goal is simple: make sure the community has access to high-quality care where people live, work and raise their families.

Relationships you can rely on

Healthcare is deeply personal. It’s about feeling known, heard and cared for by people who understand who they’re serving. A hospital stay or even a routine visit to the doctor can be stressful enough for patients without also feeling like just another name on a chart.

That’s why Baylor Scott & White – Lake Pointe is focused on creating exceptional patient experiences. This means creating an environment where patients feel welcomed and informed throughout the healthcare journey, with tools like the MyBSWHealth app helping them stay connected to their care from anywhere.

“Patients want more than great healthcare,” Cole says. “They want relationships they can rely on and a team they feel comfortable turning to when it matters most.”

These relationships make an impact on patient well-being and strengthen the connection between the hospital and community.

Care at every stage of life

The hospital and its clinics serve people of all ages. For growing families, care begins with women’s health. In addition to robust antepartum and labor and delivery services, a Level III neonatal intensive care unit (NICU) is ready to provide specialized care for newborns who need extra support, giving parents a skilled team when they need it most.

Heart and brain care are another important part of the picture. Heart and vascular services, including interventional cardiology, give patients a place to turn when every minute matters. As a certified primary stroke center, the hospital also provides neurological care for stroke patients, along with neurosurgical expertise focused primarily on spine conditions.

For people living with joint or back pain, orthopedics, sports medicine and rehabilitation help patients return to the activities they love and restore quality of life. Meanwhile, advanced imaging, such as MRI, CT and PET scans and 3-D mammography, can facilitate precise diagnoses or even help catch serious conditions like breast cancer sooner, when more treatment options may be available.

Baylor Scott & White – Lake Pointe also offers ongoing care for many common conditions. From sleep services to diabetes care to weight management, a wide range of programs are available to help people stay on top of, or ahead of, both chronic or new health challenges.

Trusted now and into the future

As Rowlett, Rockwall and the surrounding communities continue to grow, Baylor Scott & White – Lake Pointe remains dialed in on helping patients and families find high-quality care close to home. New neighbors will keep arriving each year, drawn by the lake and small-town feel. The hospital will be ready to welcome them.

“At the heart of every great healthcare experience is trust,” Cole says. “People want to know they have a team that’s listening, understands their needs and is there when they need support.”

For the families who call this lakeside community home, that means one less thing to worry about.